No call out charges and no fix no fee
This means you do not pay for our transport and if we cannot fix your computer problems we do not charge you. Our No-Fix-No-Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged only a diagnostic fee of £30.00.
Set fee pricing
We do NOT charge by the hour and have a fixed fee system. This means you know what the cost will be upfront and are not anxiously looking at the clock watching your money tick away.
At Dreambytes, we want you to be happy that you are getting a service that you are happy paying for, all of the jobs we undertake have set pricing for peace of mind, so that there is no surprise bill on completion of our work. The only time we charge an hourly rate is when work is carried out at a customer’s premises and not back in our workshop, this is charged at £60.00 per hour and £30.00 per half hour thereafter.
Our Specialists
Have extensive experience supporting users. Our consultants are all Microsoft Certified Professionals or MCSE’s (Microsoft Certified System Engineers) with years of supporting and maintaining computers for both home and business users.
| Service | Price |
|---|---|
| Full Computer tune up (Virus removal, System health check and system optimization) | £65.00 |
| System Health Check | £40.00 |
| Virus/Malware Removal | £45.00 |
| System Optimization | £45.00 |
| Data Transfer (dependant on amount of data) | £60.00 |
| Re-Install of OS Windows Xp,Vista, Windows 7, Windows 8 (Licence key must be supplied by customer) | £55.00 |
| Hardware Installation plus hardware cost | £50.00 |
| Software Installation (software licences to be supplied by the customer) | £45.00 |
| Blue Screen Recovery | £45.00 |
| Network Setup including wireless and peripheral setup (We will also secure your wireless network) | £55.00 |
| Internet and Email Setup | £45.00 |
| Laptop screen replacement (plus hardware cost model dependant) | £45.00 |
| Laptop keyboard replacement (plus hardware cost model dependant) | £35.00 |
| Laptop hard drive replacement and data transfer (plus hardware cost model dependant) | £60.00 |
We endeavour to complete all work in our workshop within 48 hours, if a job is going to take longer we will keep you informed.
How To Pay
| Home Users | Business Users |
|---|---|
| Please pay on completion of your repair. Your device will not be released back to you until full payment is received in advance or on collection/delivery of your device. | Please pay on completion of your repair / call out. |